Better communication skills start with the right choice of communication media. Good intentions sometimes get lost in misunderstanding, which can be avoided by honest, personal conversations. Still, it's not always practical. How can you make the right choice?
This is a story I tell myself about. True, and because I'm a little bit personal, I'm leaving some details. You will still see the point.
He recently sent a good friend and business associate email to ask for a little favor. In the e-mail I also asked how he did and asked the family. It was a honest investigation as we were friends, but it was casual.
In response, my friend immediately challenged my request for my mood, of course, of course. Then he picked up the family question by mentioning the problems caused by one of his sons. Very few details but did not sound good.
With a little hope I reacted quickly to him and told him a short story about my brother who was struggling with similar problems in my friends' time. son, but he picked up the problem and was now a successful CEO.
In my efforts to preserve the email, I obviously did not say very well. He immediately sent me an e-mail with a note of concern and he wanted my brother the best.
Think about it – here my friend shared a personal problem he was dealing with, and my email had to reset it, sounded like "think you have problems, let me tell my mama." Well, of course, this was not my intention, but I did not have time to read my email carefully.
The good news is that we've sent in e-mail in real time – almost chatting, really. So as soon as I realized that the mistake I did was able to do it. And that was a good thing because I suspected that I was concentrating on my friend and myself.
Dangers of Email
As illustrated in the story above, written communication is often misunderstood. This is more apparent than email, in a media that often cloaks as a letter-writing, but without providing for reading and editing reasons, it normally receives a personal letter or business letter.
He had a boss I only worked for a short time. On a weekend when we faced some kind of operational problem, this boss sent me an e-mail that opened the breaks openly. It was not a delicate description of frustration, and it was not a mild threat to the head going next week.
Now I was the only email recipient and at that time I was the guy who destroyed my knowing what to fix everything and back to the track. I got results and honestly not others. But I got the threatening e-mail. You can imagine how I felt.
I was so angry when I received the email that I quickly wrote a strong and not very fine answer. Thanks to the divine intervention, I did not feel the send button.
My boss really trusted me implicitly – enough to get out by email. You had to blame before doing real questions with others professionally. He trusted me, and I thought he threatened to fire me.
Some directives in the email:
- The more important the communication is, the less need to rely on the email.
- Never use e-mail for feedback or even positive feedback, unless you re-attach something you personally posted.
- Be sure to use the email as a dissemination mechanism for other written documents, scheduling appointments and schedules, and so on.
You have violated these policies; we all do it. If you do so, you will probably know more about the risks and hopefully you will be handling e-mail that has been written by several important letters. Take the time to write, read it carefully before sending it, and if necessary criticize someone else. You will save yourself a lot of sorrow by accepting best practices.
What about the seats?
Ahhh, Meetings – Living in Enterprise in America.
Currently, it is a popular IBM dealership that meets a number of businessmen in a conference room where ceiling sprinklers fall. It seems oblivious to have someone put his head in the room to ask what's going on here. The head of the meeting replied that "this room was 3:30". And the inquisitor leaves, apparently satisfied with the answer. Otherwise, the ongoing encounter is about disaster recovery.
There are too many companies where this ad is not far from the tag. Those who spent a lot of time in the corporate environment, had poorly organized appointments and included some meeting avoidance and meeting reduction strategies.
These include things like holding standup meetings where there are no chairs, no coffee, and no chance to be comfortable. Collect, share the necessary information and come out.
Another 15 minute schedule that alters the culture so that the 30-minute meetings look demanding and 60-minute meetings are monumental.
Of course there is the old standby, PAL (goal, agenda, limit). I've heard that many people have been delighted with PAL, but it is absolutely necessary for meetings to be held.
Use these tools and anything else you can do in the tricks. Never take part in any other meeting unless you have PAL. Respect others for time and respect others.
Leadership Communication Meetings
After all, I had to say about the meetings that this might look like. But leaders need to have casual communication meetings with the organizations they run. Those who do not hear from you, their leaders or just hear you by email and press releases will not be in line with you as you need them.
Effective leadership communications have the following features:
- Do not become routine. Generally, they are not scheduled on a regular basis, they are event-driven.
- Focused and always contains limited, specific information.
- After that, speaking points, guide guides, surveys follow up to determine whether the message is well received or otherwise.
Leaders seeking better communication skills must strive to meet all these needs.
Phone Vs. Face to face
Conference calls are necessary in a geographically dispersed workforce and have unique implementations. I will not all deal with them.
It's amazing, however, to see how often people meet with a conference call, even if they are in the same building on the same level. If the seat is not important, do not go. If the meeting is important, nothing will make it more effective than the face.
The eyes can face people's reactions, wrinkled nose, nods of understanding and acceptance, confusion or confusion. You can set up a flight and engage people in real dialogue. Body language is strong.
If budgets, time and practical aspects do not allow personal meetings, you will do everything to overcome the limitations of conference calls. But if conference calls are held, if personal meetings are possible, this is an unhealthy sign.
Another point about leadership communication. Regardless of how global the audience may be, the leader of their organization must be at least at the audience when they speak. This helps the driver to get the body language and test effectiveness. This is also a long way to helping the driver become more easily accessible.
Leaders, use road racing to get to the troops if they are spreading. Videoconferencing has been a long way off as affordable and efficient technology and can help bridge the gap.